We’d like to inform you about an upcoming upgrade to our authorization service, which is part of our latest release. This upgrade aims to enhance security and introduce new authentication features, including Google and Microsoft Single Sign-On (SSO) and SAML.

SSO troubleshooting

While we do not expect any disruptions, we recommend that you verify your login credentials in advance to ensure a smooth transition:

  • If you remember your login and password, you will be able to access your account without any issues.
  • If you do not remember your credentials, you may encounter difficulties logging in.
  • If you need to reset your password, the reset email will be sent only to the email address associated with your account.

Please ensure that you have access to your registered email address to avoid any interruptions.

For your convenience, please find the following instructions below:

If you have any questions or need assistance, please feel free to reach support@novisign.com